Delivery & Returns Policy

This Delivery & Returns Policy outlines the terms and conditions related to the delivery of cancer screening services and the return of any associated materials provided by Cmic Health in collaboration with the American Cancer Society.

Delivery of Services

Our cancer screening services are primarily delivered electronically, such as through our website or mobile applications. Here's what you should know about the delivery of our services:

1. Access to Services: Upon successful payment and registration, you will receive access to our cancer screening services through your provided email address or account credentials.
2. Delivery Timeframes: The delivery of services is typically instantaneous or within a few minutes of successful registration. You will receive instructions on how to access and use the services.
3. Service Availability: We strive to ensure that our services are available 24/7, but there may be instances of downtime for maintenance or updates. We will make reasonable efforts to notify users of any planned service interruptions.

Returns and Refunds

We understand that you may have specific circumstances that require the return of any materials associated with our services. Please read our Returns and Refunds Policy carefully:

1. Eligibility for Returns: Returns may be considered in the following cases:
   • Defective Materials: If you receive materials associated with our services that are damaged or defective, you may request a return or replacement within [X] days of receiving the materials.
   • Service Cancellation: If you wish to cancel our services within [Y] days of purchase and have not accessed or utilized the services, you may be eligible for a refund of the service fee.
2. Return Request Process: To request a return, please follow these steps:
   • Contact our customer support team via admin@cmicusa.com within the specified eligibility period.
   • Provide proof of purchase and a detailed explanation of the reason for your return request.
   • If applicable, return any materials as instructed by our customer support team.
3. Return Evaluation: We will evaluate return requests on a case-by-case basis. Returns will be approved at our discretion based on the circumstances provided.
4. Refund Processing: If your return request is approved, refunds will be processed within [X] business days using the original payment method.

Contact Us

If you have any questions or concerns regarding our Delivery & Returns Policy, please contact us at:

Changes to this Policy

We may update this Delivery & Returns Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. Any updates will be posted on this page.

Last updated: 12 Dec 2024